Issue Catalog

These codes are stable API values. Use the code and structured context for behavior; treat title and message as display text. Fetch current issue state from GET /teams/issues.

teamInactive

Title

Team inactive

Feature

team

Severity and category

error · criticalToUser

Trigger

The team status is inactive.

Affected value

Always 1 for the team.

Detail context

{ status }

Recommended UI action

Block normal workflows and ask the user to reactivate the team.

Can change with time alone

No

partnerInactive

Title

Partner inactive

Feature

team

Severity and category

error · criticalToUser

Trigger

The team belongs to an inactive partner.

Affected value

Always 1 for the partner relationship.

Detail context

{ partnerId, status }

Recommended UI action

Block managed-team workflows and contact the partner administrator.

Can change with time alone

No

partnerBillingInactive

Title

Partner billing inactive

Feature

billing

Severity and category

error · criticalToUser

Trigger

The partner billing subscription is not active.

Affected value

Always 1 for the partner billing relationship.

Detail context

{ partnerId, billingSubscriptionStatus }

Recommended UI action

Direct the partner administrator to restore billing.

Can change with time alone

No

brokenConnections

Title

Connections failing

Feature

connections

Severity and category

error · criticalToSystem

Trigger

An active connection has a failed fetch status.

Affected value

Number of failing connections.

Detail context

{ connections[]: id, name, appId, fetchStatus, lastFetch }

Recommended UI action

Show each connection and direct the user to reconnect or retry sync.

Can change with time alone

No

outdatedConnections

Title

Connections outdated

Feature

connections

Severity and category

error · criticalToSystem

Trigger

A connection version is older than its application version.

Affected value

Number of outdated connections.

Detail context

{ connections[]: id, name, appId, currentVersion, latestVersion }

Recommended UI action

Prompt the user to upgrade or reconnect each connection.

Can change with time alone

No

pmsMissingAccountingStart

Title

PMS accounting start missing

Feature

connections

Severity and category

error · criticalToSystem

Trigger

An active GL PMS connection has no accounting start date.

Affected value

Number of affected PMS connections.

Detail context

{ connections[]: id, name, appId }

Recommended UI action

Require an accounting start date before accounting workflows continue.

Can change with time alone

No

operatingBankAccountsWithoutOpex

Title

Operating bank accounts require OPEX

Feature

banking

Severity and category

error · criticalToUser

Trigger

The team has operating bank accounts but Operations Accounting is not enabled.

Affected value

Number of operating bank accounts.

Detail context

{ accounts[]: id, name }

Recommended UI action

Enable Operations Accounting or remove the operating classification.

Can change with time alone

No

duplicatedPayments

Title

Duplicate payments

Feature

reconciliation

Severity and category

error · criticalToUser

Trigger

Multiple recent payments share a source reference across connections.

Affected value

Number of duplicate payment reference groups.

Detail context

{ payments[]: id, date, uniqueRef, connectionNames }

Recommended UI action

Show the payment groups and ask the user to reconcile the duplicates.

Can change with time alone

Yes

unbalancedJournalEntries

Title

Unbalanced reservation journals

Feature

accounting

Severity and category

error · criticalToSystem

Trigger

Active reservation journal entries do not net to zero per posting bucket.

Affected value

Number of unbalanced reservation buckets.

Detail context

{}

Recommended UI action

Disable affected accounting completion and contact support for repair.

How to fetch affected entities

Inspect a reservation posting bucket with GET /reports/journal-entries?reservationIds={id}.

Can change with time alone

No

unbalancedTransactionJournalEntries

Title

Unbalanced transaction journals

Feature

accounting

Severity and category

error · criticalToSystem

Trigger

Active transaction journal entries do not net to zero.

Affected value

Number of unbalanced transaction groups.

Detail context

{}

Recommended UI action

Disable affected accounting completion and contact support for repair.

Can change with time alone

No

closedPeriodUnattachedJournalEntries

Title

Closed-period journals unattached

Feature

accounting

Severity and category

error · criticalToSystem

Trigger

Closed-period journal entries are not attached to an owner statement.

Affected value

Number of affected journal entries.

Detail context

{}

Recommended UI action

Show a blocking accounting warning and contact support.

How to fetch affected entities

List unattached entries up to the closing date with GET /reports/journal-entries?published=false&endAt={booksClosedAt}.

Can change with time alone

No

missingOwnershipOrDeactivation

Title

Listing ownership missing

Feature

listings

Severity and category

warning · criticalToUser

Trigger

An active listing has neither a current ownership period nor deactivation.

Affected value

Number of affected listings.

Detail context

{}

Recommended UI action

Require ownership setup or a listing deactivation date.

How to fetch affected entities

List affected listings with GET /listings?issue=missingOwnershipOrDeactivation.

Can change with time alone

Yes

unpaidReservations

Title

Reservations unpaid

Feature

reservations

Severity and category

warning · criticalToUser

Trigger

An active booked reservation has paid status unpaid.

Affected value

Number of unpaid reservations.

Detail context

{}

Recommended UI action

Show a payment work item and link to the reservation.

How to fetch affected entities

List affected reservations with GET /reservations?status=booked&paidStatus=unpaid.

Can change with time alone

No

cancelledReservationPaidWithoutAdjustment

Title

Canceled reservation still paid

Feature

reservations

Severity and category

warning · criticalToUser

Trigger

A canceled reservation remains paid without an adjustment.

Affected value

Number of affected reservations.

Detail context

{ reservations[]: reservationId, confirmationCode, centPaid }

Recommended UI action

Ask the user to record the refund or adjustment.

Can change with time alone

No

publishedStatementUnpaid

Title

Published statements unpaid

Feature

statements

Severity and category

warning · criticalToUser

Trigger

A published owner statement has a positive total without a payout transfer.

Affected value

Number of unpaid statements.

Detail context

{ statements[]: id, uniqueRef, listingId, listingOwnershipPeriodId, startAt, endAt, centTotal, centTransfer }

Recommended UI action

Show the statements and offer the statement payment flow.

Can change with time alone

No

endedOwnershipNonZeroBalance

Title

Ended ownership has a balance

Feature

listings

Severity and category

warning · criticalToUser

Trigger

An ended or inactive ownership period has a non-zero owner balance.

Affected value

Number of ownership periods with balances.

Detail context

{ balances[]: listingId, listingOwnershipPeriodId, endAt, setListingInactive, centTotal }

Recommended UI action

Require the user to settle or transfer the remaining balance.

Can change with time alone

Yes

reservationPaymentProjectionMismatch

Title

Reservation payment projection stale

Feature

reservations

Severity and category

warning · criticalToUser

Trigger

Stored reservation payment fields differ from active deposit journals.

Affected value

Number of reservations with mismatched payment projections.

Detail context

{ reservations[]: reservationId, centTotal, storedCentPaid, correctedCentPaid, storedPaidStatus, correctedPaidStatus }

Recommended UI action

Show the corrected payment state and ask support to refresh projections.

Can change with time alone

No

listingOwnershipPeriodNotFoundOnActiveJournals

Title

Journal ownership period missing

Feature

listings

Severity and category

error · criticalToSystem

Trigger

An active listing journal entry cannot resolve its ownership period.

Affected value

Number of affected journal entries.

Detail context

{}

Recommended UI action

Block statement completion and repair listing ownership.

Can change with time alone

Yes

reservationGuestTotalsMismatch

Title

Reservation guest totals mismatch

Feature

reservations

Severity and category

warning · criticalToUser

Trigger

Reservation accounts-receivable journals do not match the reservation total.

Affected value

Number of affected reservations.

Detail context

{ reservations[]: reservationId, arCentTotal, reservationCentTotal, difference }

Recommended UI action

Show the reservation and ask the user to review imported charges.

Can change with time alone

No

reservationCurrencyMismatch

Title

Reservation currency mismatch

Feature

reservations

Severity and category

warning · criticalToUser

Trigger

A reservation currency differs from the team default currency.

Affected value

Number of affected reservations.

Detail context

{ reservations[]: reservationId, confirmationCode, reservationCurrency, teamDefaultCurrency }

Recommended UI action

Show the reservation and correct the source or team currency setup.

Can change with time alone

No